FAQ's

We’re at Unit 29, Business Development Centre, Treforest Industrial Estate, Pontypridd, CF37 5UR. We’re inside Treforest Escape Rooms, so you can do VR and escape rooms in the same visit. We’re a short drive from Cardiff and easy to reach from the Valleys and M4. There’s free on-site parking.

Yes. There’s free on-site parking at Treforest Industrial Estate. When you book, we can give you exact directions to Unit 29 and the best place to park.

Yes. Playroom VR is inside Treforest Escape Rooms. You can book VR, escape rooms, or both. A lot of groups do a VR session and then an escape room (or the other way round) for a full day. Contact us to organise a combined booking.

We do have soft drinks, water and chocolates you can purchase. There are also cafes and places to eat nearby in Treforest Industrial Estate.

You choose your games when you arrive—there’s no need to decide when you book. Browse our game library to see what’s on offer, from family titles and shooters to VR escape rooms. During your session you can switch between games, so you can try more than one in a single visit (except for fixed-time experiences like our escape rooms). We’ll help you pick on the day to match your group.

In most cases, no. With free roam VR you’re actually walking and moving in a real arena, so your brain gets the same movement cues as in everyday life. That avoids the mismatch that often causes sickness in seated or static VR. The experience is built to be immersive without that downside.

Free roam VR means you play in a dedicated arena with wireless headsets and Striker VR Mavrik Pro controllers. You can walk, duck, and move around in real space instead of standing in one spot. You play with your friends in the same game – you see and interact with each other in the virtual world, whether you’re working as a team, competing, or exploring. No cables – it’s you moving in the real world, reflected in the game.

Wireless VR headsets and Striker VR Mavrik Pro controllers so you can move freely in the arena with no cables.

Yes. We have family titles from ages 8+ (e.g. Smurfs Blueberry Battle, Arctic Olympics), through to teens and adults. Our games focus on gameplay and teamwork, and we get great feedback from kids, parents and groups of all ages. The minimum age depends on the game – each game page shows the recommended age.

No. We brief everyone before they play, and the games are designed to be accessible. If you’re new to VR, we’ll take a bit more time to get you comfortable. Many of our first-time players are up and running within a few minutes.

Yes. Our headsets can accommodate most glasses. We have spacers to give a bit more room. If your frames are very large or you’re worried, contact us before you book and we can advise. Contact lenses are fine too.

Comfortable clothes you can move in. Avoid long, loose sleeves or anything that could get in the way. Trainers or flat shoes are best. The headsets go over your eyes, so heavy eye makeup or very large glasses can be awkward – we have spacer options for glasses wearers. We’ll give you a quick briefing before you play.

We offer 60 minute sessions. A 60 minute session typically includes 50 minutes of game play, plus briefing and debrief. Up to 6 can come per session; 4 play in the arena at once. The other 2 take turns and can swap in whenever you like. The 5th and 6th player prices are discounted to reflect that.

It depends on the game. We have family titles suitable for ages 8+ (e.g. Smurfs Blueberry Battle, Arctic Olympics), and others that are 11+, 12+, 13+ or 16+. Each game page shows the recommended age. Under-16s need to be accompanied by an adult. If you’re unsure, contact us and we’ll help you choose.

Up to 6 can come per session; 4 play in the arena at once. The other 2 take turns and can swap in whenever you like. All sessions are private – only your group plays, you won’t be put with strangers. Great for birthday parties, stag and hen dos, and team-building. For large groups (e.g. corporate events), we can run back-to-back sessions or combine with Treforest Escape Rooms – get in touch to discuss.

For larger parties (e.g. over 8 people), email us at or call 02920 025838. Tell us your group size and preferred dates, and we’ll sort options – including back-to-back slots or combining with Treforest Escape Rooms.

Yes. Under-16s must have at least one parent or guardian on the premises at all times.

No. Book your slot and group size; you choose which game to play when you arrive. You can also play more than one game in a visit – unless it’s a fixed-time game like our VR escape rooms.

Pricing starts from £27.50. All sessions are private – only your group plays, you won't be put with strangers. Up to 6 can come per session; 4 play in the arena at once, the other 2 take turns and swap in whenever you like.

60 min Session:
2 Players £35 each, 3 Players £30 each, 4 Players £27.50 each, Player 5 and 6 £6 extra each.
Example: 2 Players £70, 3 Players £90, 4 Players £110, 5 Players £116, 6 Players £122. See our full pricing page for details.

Yes. Check our booking page for gift cards.

Please arrive at least 15 minutes before your time slot. If you’re delayed, we may need to reduce the amount of play time. Contact us as soon as you know you might be late.

Walk-ins are welcome, but book in advance for guaranteed access. For last-minute reservations, call 02920 025838 to check availability.

If you cancel at least 7 days before your session, we can offer a full refund or credit. If you cancel within 7 days, we can reschedule to another available date and time. If you cancel within 24 hours, we don’t offer refunds or credit, except in special circumstances. Contact us as soon as you know if you need to change your booking.

We don’t currently run a membership scheme. If you’re interested in regular play or group discounts, contact us and we’ll be happy to discuss options.

The venue is wheelchair accessible. VR itself is not yet set up for wheelchair users, but we’re working on it – contact us for the latest and to discuss your visit.